At VELOURA, we're committed to providing excellent customer service. Whether you have a question about your order, need assistance before making a purchase, or require help with a return, our support team is here to assist you.

We aim to respond promptly and provide clear, helpful solutions to every enquiry.

 

Business Information

Trading Name: VELOURA

Contact Details

Email: support@veloura.store

Business Hours:

Monday – Friday: 9:00 AM – 5:00 PM (GMT)

Saturday & Sunday: Closed

 

Customer Support

For the fastest assistance, please contact us by email.

Our team aims to respond to all enquiries within 24 business hours. Response times may be slightly longer during weekends, public holidays, or periods of high enquiry volume.

 

We Can Help With

Our customer support team is happy to assist with:

• Order tracking and delivery updates

• Shipping and delivery enquiries

• Returns, refunds, and exchanges

• Product information and sizing guidance

• Payment and billing questions

• Order modifications (where possible)

• General enquiries about our products and services

If you're unsure about anything before or after placing an order, please don't hesitate to get in touch. We'll do our best to provide the information and support you need.

 

Contact VELOURA

Customer Support Email:helloveloura74@gmail.com

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)

We appreciate your trust in VELOURA and look forward to assisting you.