Shipping policy

Thank you for choosing Veloura. This Shipping Policy explains how orders are processed, shipped, and delivered after they are placed through our website. It also outlines shipping charges, estimated delivery timeframes, tracking information, and the steps to follow if a shipment requires assistance.

All shipping fees and order totals referenced in this policy are charged in USD.

Shipping Locations

Veloura currently ships to residential and commercial addresses within the United States.

At this time, we do not ship to destinations outside the United States.

Shipping Cost

We offer the following Standard Shipping rates:

  • Orders below $250.00 USD: Standard Shipping — $20.00 USD
  • Orders of $250.00 USD or more: Standard Shipping — Free

Your applicable shipping charge will be displayed during checkout before payment is completed.

Order Cut-Off Time

Orders placed before 5:00 PM(Eastern Time Zone) on a business day will begin processing as soon as possible.

Orders submitted after the daily cut-off time, on weekends, or during public holidays will begin processing on the next business day.

Processing Time

Orders are typically processed within 1 to 3 business days.

During this stage, payment verification, order review, packaging, and shipment preparation are completed before the package is released to the shipping carrier.

Transit Time

Once an order has shipped, delivery generally takes 4 to 8 business days.

Transit times may vary depending on the destination, carrier operations, weather, and other circumstances affecting transportation.

Total Delivery Time

Most orders arrive within approximately 5 to 11 business days, including both processing and transit time.

Estimated delivery dates are provided for guidance only and should not be considered guaranteed delivery dates.

Business Days

Business days are Monday through Friday, excluding public holidays observed by Veloura or the shipping carrier.

Shipping Carriers

Orders may be delivered through one of the following carriers:

  • USPS
  • UPS
  • FedEx
  • DHL

The shipping carrier is selected based on the shipment destination and operational requirements.

Order Tracking

Tracking information is provided for shipped orders.

Once your order has been dispatched, tracking information is generally sent to the email address provided during checkout within 24 to 48 hours.

You may also monitor your shipment through our Track Your Order page, where available.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible at support@veloura.shop.

Requests received before an order has entered fulfillment will be reviewed whenever possible.

Once an order has been fulfilled or transferred to the shipping carrier, changes and cancellations can no longer be accommodated.

For information regarding refund eligibility, please review our Return & Refund Policy.

Delivered but Not Received

If your tracking information indicates that your package has been delivered but you cannot locate it, please contact our support team.

We may coordinate with the shipping carrier to review the delivery details before determining the appropriate next steps.

Any available resolution will be handled in accordance with our Return & Refund Policy.

Incorrect Shipping Address

Please carefully review your shipping information before placing your order.

If a package is returned because of an incorrect or incomplete address provided during checkout, additional shipping charges may apply before the order can be shipped again.

Shipping Delays

Delivery schedules may occasionally be affected by circumstances beyond our control, including:

  • Severe weather
  • Transportation interruptions
  • Public holidays
  • Increased shipping volumes
  • Carrier service disruptions
  • Other unforeseen circumstances

When shipment updates are available, our support team can assist you in obtaining the latest tracking information.

Lost Packages

If your shipment appears to be lost while in transit, please contact us at support@veloura.shop so we can assist with an investigation through the shipping carrier.

Any available resolution will be determined after the carrier's investigation has been completed and in accordance with our Return & Refund Policy.

Damaged Packages

If your order arrives damaged during shipping, please notify us within 48 hours of delivery.

To help us review your request, please provide:

  • Your order number
  • Photos of the damaged item
  • Photos of the shipping packaging
  • A brief explanation of the damage

Each request will be reviewed individually before an appropriate resolution is determined.

Contact Information

If you have questions about shipping or delivery, please contact us.

Store Name: Veloura
Email: support@veloura.shop

Business Address: 8689 Durbin Ln Lexington, Kentucky 40515, United States

Customer Support Hours:
Monday to Friday
9:00 AM to 5:00 PM

Response Time: Within 24 to 48 hours during business days.

For additional assistance, please visit our Contact Us page.