Contact Us
Thank you for visiting Veloura. Whether you have a question before placing an order or need assistance after your purchase, our customer support team is here to help.
You can contact us regarding orders, shipping, returns, refunds, payments, products, account assistance, or general inquiries.
Get in Touch
Store Name: Veloura
Email: support@veloura.shop
Business Address: 8689 Durbin Ln Lexington, Kentucky 40515, United States
Customer Support Hours
Our customer support team is available during the following business hours:
Monday to Friday
9:00 AM to 5:00 PM
Response Time
We aim to respond to customer inquiries within 24 to 48 hours during business days.
Messages received outside business hours, on weekends, or during public holidays will be answered as soon as possible on the next business day.
Before You Contact Us
If your inquiry relates to an existing order, please include the following information whenever possible:
- Your order number
- The email address used when placing your order
- A brief description of your question or concern
- Relevant photos or other information, if applicable
Providing these details helps us review your request and respond more efficiently.
Contact Form
You may also contact us through the Contact Us form available on our website.
Please complete the required fields and provide as much relevant information as possible so our team can assist you effectively.
How We Can Help
Our customer support team can assist with:
- Order status and shipping updates
- Return and refund requests
- Payment and checkout questions
- Product-related inquiries
- Account assistance
- General customer support
You may also find helpful information in our FAQs, Track Your Order, Shipping Policy, Return & Refund Policy, Payment Policy, and Terms of Service.