At VELOURA, we strive to provide a secure, simple, and convenient checkout experience. We support a variety of trusted payment methods, and every transaction is processed using industry-standard security measures to help protect your personal and financial information.

Accepted Payment Methods

We currently accept the following payment options:

• American Express

• Apple Pay

• Diners Club

• Discover

• Google Pay

• Klarna

• Maestro

• Mastercard

• UnionPay

• Visa

The payment methods displayed at checkout may vary depending on your location, device, and payment provider availability.

Pricing and Billing

All prices on the VELOURA website are displayed in British Pounds Sterling (GBP £) unless otherwise stated.

When you place an order:

• The total amount payable will be clearly displayed during checkout.

• There are no hidden fees or unexpected charges added after payment.

• Any applicable taxes or shipping charges will be shown before you complete your purchase.

Please ensure your billing information is accurate to avoid delays in payment authorization.

Secure Payments

Protecting your payment information is a priority for VELOURA.

Our website uses SSL (Secure Socket Layer) encryption to safeguard your personal and payment data during transmission.

Payments are processed through trusted, PCI DSS-compliant payment service providers. VELOURA does not store your complete debit or credit card details on our servers.

Payment Processing

Payment is authorized and charged at the time your order is placed.

Once your payment has been successfully processed, you will receive an order confirmation email sent to the email address provided during checkout. This confirmation serves as acknowledgment that we have received your order.

If your payment cannot be authorized or is declined by your payment provider, your order will not be processed until a successful payment has been completed.

Payment Security

To help prevent fraud and protect our customers, VELOURA reserves the right to:

• Verify payment information before processing an order.

• Request additional verification where necessary.

• Cancel or refuse orders that appear to involve unauthorized or fraudulent activity.

These measures are designed to ensure a safe shopping experience for all customers.

 

Contact Us

If you have any questions regarding payments, billing, or accepted payment methods, our Customer Support team is happy to assist you.

VELOURA Customer Support

Email: support@veloura.shop

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)